At Roswell Park of Services, we aim to provide high-quality shoes and customer satisfaction. Below are our return and cancellation policies.

1. Order Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been shipped.
  • Once shipped, cancellations are no longer possible.

2. Return Policy

We accept returns under the following conditions:

  • Items must be unused, in original packaging, with tags attached.
  • Return requests must be made within 14 days of delivery.
  • Customers are responsible for return shipping unless the item is defective.

3. Refund Policy

  • Refunds are processed within 7-10 business days after inspection.
  • Original shipping fees are non-refundable.
  • If the return is due to a defective or incorrect item, we will cover return shipping.

4. Non-Returnable Items

  • Worn or damaged shoes.
  • Custom-made or personalized items.
  • Clearance or final sale items.

5. Exchange Policy

  • Exchanges are available for defective or incorrect items.
  • If an exchange is unavailable, we will issue a refund or store credit.

To initiate a return, contact [email protected].